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| Site Audits |
The Accu-Sort technician will arrive on site with the Audit Kit, including Engineering Folders, PC laptop, eye loop, hand tachometer and digital camera.
The Technician will confirm Application Specifications in the Engineering Folder against the following:
- Bar Codes
- •Bar Code Symbologies, Specifications, Code Location, Print method, Color, and Quality
- •Material Handling Specifications
- •Sorter Type / Manufacture; Conveyor Specifications; Product Characteristics; Spacing, Justification, Transitions thru scan point
- •Explanations on errors; read rate/no-reads, duplicates (conflicts), and side by sides
- •Product Characteristics
- •Min/Max package sizes, Package descriptions; Use of Totes or Trays
- •Environmental Characteristics
- •Electrical; Power Sources and UPS’s; Working Temperatures; Lighting; Cleanliness of Scanners
- •Scan System Parameter Files
- •Confirm read, Read Conflict, No-Read; Confirm Bar Code Filtering; Confirm Interface to Host
- •Review Support Products
- •Confirm Site Spare Devices;
- •Confirm External Support Devices and Operation
- •Test Modems / VPN Connections
- •Engineering folder updates and Audit Reports
- •Upon completion of the service, provide the customer with updated engineering folders and custom report detailing the findings of the audit.
- •Report is to be reviewed by both the customer and Accu-Sort Systems.
- •Software backup of all devices and parameter sets.
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Breakdown Assistance
Assistance when your
equipment is down
is a priority.
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Accu-Sort are able to offer contract customers fast access to
trained technical assistance, saving you time and money when
it counts.
- •Priority engineer booking
- •Faster on-site response
- •Complete service backup
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Preventive Maintenance
Prevention is better than Cure!
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Accu-Sort technical staff are able to help you maintain the equipment through regular on-site preventive maintenance programs.
We offer flexible visits to your site and can advance book days to suit.
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Inclusive Labor Costs Options
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Breakdown labor costs can be included in an annual contract price, so no more Invoices that need to be cleared.
Just sign the service report from our technician on the day to say that you are satisfied with the work carried out and we will take care of the rest.
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Priority Engineer On-Call
There for you when it counts.
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As an Accu-Sort customer who has chosen the Priority Engineer On-call option, you can be assured that a service technician will arrive at your premises as a priority.
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Modem/ I/P / VPN Diagnostics
Fast and effective
remote diagnostics
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- •Reduced Response time to issues
- •Decreased fix time in some cases
- •Remote Diagnostics
- •Periodic Health Checks without stopping the system
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In order to support you better Accu-Sort Systems provides fast and reliable after-hours technical phone support.
The benefits of having this support range from the following:
- •Reduce operations downtime
- •Peace of mind knowing you have support when everyone else has gone home
- •Global real time support
- •Human interface to help you troubleshoot problems
If you need technical support, need to return a scanner for repair, or find out the status of a repair please contact the Accu-Sort Team by calling 1 800 BAR CODE and ask for technical support or email us at support@accusort.com.
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We offer two different levels of training, depending how deeply you wish your technicians to work on Accu-Sort equipment.
- •Level 1
- –Bar Code Basics
- –Scanner Basics
- –How to check correct Tach operation
- –How to check correct Photo-eye alignment
- –How to clean Filters
- –How to clean Optics
- –How to use LED diagnostics on the scanner (if available)
- –How to swap-out spares
- •Level 2
- –Includes everything in level 1
- –Using Accu-Sort Software
- –Equipment Tracking
- –Adjusting Signals and Parameters for Optimal performance
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Spares and Labor Discounts
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As a valued Accu-sort Contract Customer, you qualify for discounts on service spares and labor charges.
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Copyright © 2006 ACCU-SORT® SYSTEMS, INC. All rights reserved.
